What should the chat email notification include?
Sender's name and photo, a preview of the message (first 100 characters), a 'Reply Now' button linking to the chat URL, and the app branding. Use inline CSS (email-safe HTML) and include a plain text fallback.
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More FAQs in Chat Notifications for Offline Users Email and Push Notifications
Maintain a Map of online users. When a message is sent, check if the receiver is online. If not, send an email notification with the sender's name, message preview, and a link to the chat. Rate-limit to 1 email per 10 minutes and respect user notification preferences.
Request Notification.permission on first visit. When a message is received via Socket.io and the tab is hidden (document.hidden), create a new Notification with the sender's name, message text, and icon. Handle notificationclick to open the chat URL.
Check NotificationLog for a recent notification (within 10 minutes) before sending. If one exists, skip. Also respect user preferences (notificationPreferences.messageEmail). Don't send to bounced or complained emails. Log each notification sent.
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